Customer Service Information:

Customer Service Phone Number: 800-922-9924
Direct: 201-641-6000
CustomerService@CoffeeWhiz.com

Available Media:

We have created two PDF 'Menus' that you can print out and view all of the K Cup & Pod selections available on our site.

VIEW KEURIG COFFEE MENU
VIEW POD COFFEE MENU

Frequently Asked Questions:

How is my order shipped?
All orders are shipped through FedEx. Our choice to use FedEx exclusively enables us to offer you the fastest and best shipping options for the lowest cost.

How Much is Shipping?
CoffeeWiz.com offers free domestic shipping on any order over $50. This, of course, is the best option. For orders less than the free shipping minimum, a real-time FedEx home delivery shipment quote is provided. Exepedited FedEx shipping options like 2nd day and overnight shipping are available. Cost is based on location, weight and size of the shipped package.

When will my order ship?
Most orders will ship out within One to Two business Days. Backordered items will ship when the stock is replenished as noted in the item description. At the present time, CoffeeWiz does not ship orders over the weekend.

Express orders of 2nd day or Next Day Air placed before noon, Monday - Friday are shipped same day. *Excludes holidays.

How long will it take to get here?
Please refer to our USA Shipping Region Map to calculate your order's estimated arrival.

Will CoffeeWiz ship to Canada?
Yes! We now ship to any address in Canada for a flat rate of $22. Two shipments are sent out weekly on Tuesdays and Fridays via USPS. Presently, orders shipped to Canada do not qualify for our free shipping promotion.

Will I get a confirmation email of my order?
Yes. If your order was placed on the website you will receive a confirmation email
shortly after your order has been completed. If you do not receive this email please
contact us CustomerService@CoffeeWiz.com

I haven't received an email from CoffeeWiz.com confirming my order, what do I do?
Confirmation emails and shipment notification emails are generated by the store system. Because emails come from the CoffeeWiz.com domain name, you may need to change your spam blocker settings to allow all mail from CoffeeWiz.com. If you haven't changed your settings, you may need to look into your spam folder to find our emails.

Can I change or cancel my order?
Most orders are processed the same day they are received.
If you would like to change or cancel an order please call us at 1-800-922-9924.

Can I return something I bought from CoffeeWiz?
Coffeewiz.com offers a free 30 day return policy. If for any reason you are unhappy with your purchase please call us toll free at 800-922-9924 for a return authorization number. You will not be given credit without a return authorization number.

Please CLICK HERE for a return merchandise authorization form(RMA). Please include a completed copy of the RMA with your returned order.

All returns must have a Return Authorization Number obtained from customerservice@coffeewhiz.com or by calling 1-800-922-9924. CoffeeWiz.com recommends insuring any merchandise returned through the carrier of your choice. It is the responsibility of the customer to return merchandise in the condition it was received. Returns must meet the following criteria:

• Products must be unused and unopened, with no visible damage to the original packaging.
• All seals and packaging tape must be unbroken.
• The Return Merchandise Authorization number must appear on the shipping label, not on the inside of the packaging. Any order received without a completed RMA will not be accepted.
• The return must reach our warehouse within 10 days from when the RMA is assigned to the customer.
• Merchandise must be properly packaged to prevent any damage in shipping.

Remit to:
CoffeeWiz.com
Returns Department
152 Redneck Ave.
Moonachie, NJ 07074

Upon receipt of your return a credit will be issued according to your payment method. If you have any questions related to our returns policy please call us toll free at 800-922-9924 or email us at returns@coffeewhiz.com.

Do you ship to PO Boxes?
Not at this time, our exclusive carrier FedEx, is currently working on this and we hope to address this later in 2008.

What is a K-Pod?
There is no such thing as a K-pod. There are K Cups, which are used for the Keurig coffee brewer and Coffee PODS, which are used for any POD coffee brewer. T-DISCS are a new single cup format only compatible with the TASSIMO brewer.

To view a complete comparison of all three brewing technologies, Click Here.

Are the pods on the site compatible with my pod brewer?
Click Here to view a list of pod brewers and their compatible pods.

Are Monster Pods the same as regular pods?
These pods are much larger than standard pods and have been tested and confirmed compatible with the following: BUNN My Cafe' Brewer, Phillips Senseo (using double pod holder), and the KRUPS KP1010 Brewer.

New To CoffeeWiz.com?

How do I sign up with CoffeeWiz.com? If you are new to CoffeeWiz.com there are two ways you can sign up to start saving on your coffee and supplies. On the top menu bar, there is button, which reads "My Account."

Simply, click on this button and you will be brought to our customer sign-up page. Fill out your basic contact information (no credit card information is required) and create your login id and password. Once these are submitted, you will receive a "Welcome To CoffeeWiz.com" email confirming your account and you can start shopping with the whiz! However, you can also create your account as part of your checkout process the first time you shop. Simply, purchase your coffee supplies and proceed through checkout as normal. Before you place your order, you will be asked to enter an email address, password, and other basic preferences. Once you place your order, your account will be created at
the same time. You will receive an order confirmation via email.

You are not required to login to purchase products at CoffeeWiz. However, creating a customer account with CoffeeWiz will allow you access useful online tools to make your online buying experience more enjoyable.

Privacy Policy

No Information Sharing

CoffeeWiz.com will not share your personal information with any outside company without your permission.

Personal Information Storing

CoffeeWiz.com stores only personal information that was voluntarily given to us by you. This information helps us to make your shopping experience more enjoyable and it provides us with the necessary information needed to give you the highest level of customer service and prompt delivery of your order.

Cookies

CoffeeWiz.com uses cookies in order to improve your shopping experience. No personal information of any kind is stored in a cookie. -Sales & Marketing Management